Zimbabwe has been removed from the World Bank’s institutional fragility classification after the country recorded 7.5% economic growth in 2025 and improvements in macroeconomic stability.

South African President Cyril Ramaphosa has praised Zimbabwe’s economic progress and infrastructure development, saying the improvements could create new opportunities for trade and investment between the neighbouring countries.

Customer service is more than politeness, it is about trust, competitiveness and economic growth. Yet many Zimbabweans continue to face poor service in businesses and public institutions. Simbarashe Namusi explores why.