Zimbabwe’s telecommunications companies are now under regulatory pressure to publicly commit to measurable service standards, with Liquid Intelligent Technologies becoming the latest operator to launch a Customer Service Charter backed by mandatory reporting to the industry regulator.

Zimbabwe’s mobile telecommunications sector recorded steady growth in the fourth quarter of 2025, driven by rising data consumption, increased voice traffic, and continued infrastructure investment, according to the Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ). Active mobile subscriptions rose by 2.11% to 16.78 million, up from 16.43 million in the previous quarter, pushing mobile penetration to 107.04%. Analysts say the figure reflects widespread a