HARARE – WhatsApp has begun rolling out its long-awaited username feature, allowing users in Zimbabwe to reserve unique handles that can be shared instead of phone numbers when starting new conversations. The optional feature is designed to improve privacy by letting users communicate without revealing their mobile numbers. However, cybersecurity experts are warning that it could also create new opportunities for scammers to impersonate businesses, banks and government instit

Behind the scenes, the process is a calculated technical maneuver. When a scammer attempts to register your phone number on their device, WhatsApp’s security system triggers a one-time six-digit verification code sent via SMS to the legitimate owner. Once that code is shared, the hacker logs in, instantly locking the original user out. This begins a "domino effect" where the scammer impersonates the victim to solicit emergency funds, promote fraudulent investment schemes, or