Econet Wireless Zimbabwe Bets Big on AI to Drive Growth

Econet Wireless Zimbabwe is accelerating its AI-driven digital transformation, using autonomous networks and AI-powered services to boost performance, growth and customer experience (image source)

Econet Wireless Zimbabwe (EWZ), the country’s largest mobile network operator, has unveiled ambitious plans to leverage artificial intelligence (AI) as a core pillar of its digital transformation strategy, aiming to boost operational efficiency, network resilience and customer experience.

In its trading update for the third quarter ended November 30, 2025, EWZ said AI has become a critical enabler across its operations, particularly in network management and security. The company noted that it is moving towards an autonomous network model capable of self-configuration, self-optimisation, self-healing and self-learning through AI and machine learning technologies. These capabilities are designed to prevent and mitigate service disruptions, reduce downtime and improve overall network performance.

As part of its customer-facing innovation, Econet reported continued enhancements to its YamuraiAI chatbot, which provides end-to-end virtual customer support. Launched in 2023, the chatbot has become an increasingly important engagement tool, offering real-time assistance, product information and faster resolution of customer queries. Analysts say this mirrors global telecom trends, where AI is being deployed to manage increasingly complex networks and deliver more personalised digital services.

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The group’s financial performance during the period reflected strong momentum in its digital platforms. EcoCash, Econet’s flagship mobile money service, recorded a 28 percent increase in customer activity, while transaction volumes grew by 36 percent year-on-year. Wallet funding rose sharply by 91 percent compared to the same period last year, and the platform’s overall footprint expanded by 88 percent, underscoring its central role in driving financial inclusion and digital payments in Zimbabwe.

Growth was also evident across the insurance segment. Individual life insurance policies increased by 10 percent, short-term insurance policy holders surged by 81 percent, and medical aid membership rose by 9 percent. EWZ attributed this performance to sustained infrastructure investment, customer-focused initiatives and the expansion of mobile financial services and wallet-based products.

Industry observers note that Econet’s AI strategy aligns with broader trends across African telecoms, where operators are increasingly turning to advanced analytics and automation to cut costs and improve service delivery. GSMA Intelligence projects significant growth in AI adoption across the continent’s telecom sector by 2030, driven by rising data demand and expanding digital ecosystems.

Looking ahead, Econet said it will continue to prioritise technology-led innovation, with AI remaining central to its long-term growth strategy. The company reaffirmed its commitment to ongoing investment in network infrastructure and AI-powered solutions to deliver sustainable growth and enhanced value for customers.